Lucid Careers

Service Desk Specialist

Electronics & Software

Newark, CA      Full-Time

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Leading the future of luxury mobility

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.

We are looking for a ServiceDesk Specialist.  If you’re the kind of person who sees a problem, develops a solution, and creates an improvement no one’s asked for yet, then we want to talk to you!  
As the successful candidate, you will be responsible for ensuring IT support requests are addressed in a timely manner while exhibiting exemplary customer service skills.
Candidates should be excellent customer service representatives and organizers that have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment.
Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. 
 

The Role

  • Be responsible for handling the Desktop Support services queue 
  • Help manage computer inventory and supplies 
  • Triage, prioritize and remedy end-user computer issues 
  • Work on projects in a results-oriented environment 
  • Open ServiceDesk tickets and dispatch to appropriate queue when unable to resolve issue.  
  • Responsible for creating and/or reviewing new process workflow documentation to publish in company knowledge base  

Qualifications

  • A minimum of 2 years technical support experience in a corporate support  
  • Excellent customer and phone etiquette  
  • In-Depth knowledge of Windows and Mac OS operating systems and broad knowledge of Microsoft products  
  • Hands -on experience with computer hardware and remote applications 
  • Demonstrated knowledge of technical ability across a wide range of hardware, software and mobile platforms 
  • Strong analytical and troubleshooting skills  
  • Excellent communication and organizational skills 
  • Demonstrated customer skills 
  • BS or equivalent work experience 
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