Lucid Careers

Business Process Manager

Retail Operations

Newark, CA      Full-Time

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Leading the future of luxury mobility

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.

We are currently seeking a Business Process Manager to drive process recommendations for our customer-facing teams. This person will support the organization in identifying, verifying, analyzing, and implementing new processes as well as process improvements. This will manifest in a significant amount of documentation being created.

The overarching goals will be to increase employee and customer satisfaction; maximize efficiency; lower costs; and ensure systems are designed with scalability in mind. The ideal candidate is comfortable navigating ambiguity and proactively taking initiative to provide value to the organization.

Responsibilities:

  • Create, analyze and iterate upon operating processes across multiple departments
  • Work closely with our systems and development teams to determine and prioritize technical requirements
  • Drive end-to-end process design and new system implementation, collaborating with the relevant stakeholders throughout
  • Design reporting and perform analyses to drive effective process improvement, eliminate mistakes and provide quick fixes
  • Partner with our training & enablement team to provide training support on any new processes for the end users
  • Be a leader in change management; ensuring all new processes are successfully implemented within the relevant teams
  • Provide support to business partners for ad-hoc initiatives

Requirements:

  • Bachelor’s degree or equivalent relevant experience across process design, operations or similar role
  • 6+ years in leading complex process creation and improvement projects
  • Proven success documenting, designing, implementing and testing processes and controls across operational systems
  • Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need
  • Exceptional organizational skills and attention to detail
  • Strong communication skills, both written and verbal
  • Passion for the customer experience, and an understanding of how certain programs impact said experience
  • Demonstrated experience in project management, from ideation to delivery and launch
  • Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment
  • Self-starter mentality and comfort working in a high energy, fast-paced environment
  • Six Sigma experience and certification preferred
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