Lucid Careers

Executive Support

Programs & Operations

Newark, CA      Full-Time

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Leading the future of luxury mobility

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.

Collaborate with Lucid’s IT team and VIP users to provide technical assistance to ensure VIPs are able to use their devices and applications. Provide superior level of customer service and a positive user experience for our Director, C-Level and VIP users’ applications and devices. 

The Role:

  • Manage the IT relationship of VIP issues and ensures the user is satisfied with the remediation.
  • Collaborate with business leaders and necessary IT teams to ensure our VIP users’ endpoint, mobile device, peripherals, applications, and their other assigned devices are consistently working optimally.
  • Review, respond, and resolve assigned trouble tickets and impromptu tasks from leadership, HelpDesk, IT teams, or our VIP users. Effectively document and communicate the resolution of issues to applicable IT teams and users appropriately.
  • Research, test, and support existing and new endpoint technologies requested by VIP users’ to ensure lasting compatibility and administration.
  • Train VIPs and supporting users to use the appropriate devices and applications.
  • Create and maintain technical documentation to be used by End User Services, users, and Systems Engineering teams.
  • Lead the IT documentation effort to create an ongoing knowledgebase for the entire user community.

Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent experience/certification. 
  • At least 5 years installing and supporting Windows 7 and Windows 10 desktops. 
  • At least 5 years installing and configuring computer peripherals such as external monitors, cameras, printers, scanner, etc. 
  • At least 5 years installing and configuring end-user applications and ensuring they are patched and running optimally for the user. 
  • At least 2 years implementing and supporting Microsoft System Center Configurations Manager (SCCM) or equivalent endpoint management tool. 
  • At least 2 years working with administrative scripts (VBScript, Java Script, Powershell, etc.). 
  • At least 2 years troubleshooting and configuring iOS (iPads, Macs, iPhones, etc.) and Android devices. 
  • Experience working with Microsoft Workstation Operating Systems (Windows 7/8. 1/10), Apple OS based systems, and the Microsoft Office 2010/2013/2016, 365 Suite of applications. 
  • Experience working with DNS, DHCP, TCP/IP, Microsoft Active Directory Security Groups and Active Directory Group Policies. 
  • Experience with Mobile Device Management technologies. 
  • Exemplary documentation skills
  • Experience defining objectives, goals, schedules, and assignments with business leaders. 
  • Experience providing customer service to internal customers. 
  • Experience prioritizing workload and scheduling effectively in order to meet deadlines. 
  • Experience developing ways to accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. Preferred: 
  • CompTIA A+ and/or Network+ certifications. 
  • Microsoft certifications in SCCM and Windows 7/10. 
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