Vehicle Connectivity in a Domestic Violence Situation

Options to manage vehicle connectivity

Disable data sharing from within the vehicle

Within the vehicle, you can disable data-sharing from the Pilot Panel by touching Settings > Connectivity > Data Sharing Permissions. From here, you can toggle data sharing settings. Please note that disabling data sharing also disables the following features: Signing in and out of your user profile, saving and restoring user profiles and preferences to the cloud, resetting user PINs, and mobile app interactions. When data sharing with Lucid is disabled, third-party apps may still receive and transmit data as needed by those third party terms of use. Lucid may also still receive data and personal information regarding you and your vehicle from third parties. Disabling data sharing within the vehicle does not cancel an existing Connectivity Services account but it does disconnect remote vehicle access.

Disable or transfer a connectivity services account

To cancel or transfer a vehicle Connectivity Services account due to intimate partner violence or abuse, fill out the form below.

Connectivity services account disconnection or transfer form

Please complete all fields with full and accurate information and upload the required documentation. We will only ask the necessary information for purposes of this request and to communicate with you on your request. Missing information may result in a delay in processing your request.

Requester information

To be completed by domestic violence survivor making a connectivity services request.

First Name*

Last Name*

phone*

Email*

VEHICLE IDENTIFICATION NUMBER*

Request Type*

Individual whose account access is to be removed

Person whose access to Connectivity Services account should be removed.

First Name*

Last Name*

Email*

Required documentation

Proper legal documentation is required to complete this request. Please attach: 1) Proof of Legal Vehicle Ownership/Possession (e.g., vehicle registration, dissolution decree, temporary court order, or domestic violence restraining order, in each case stating the award of possession or exclusive use of vehicle in your name), and 2) Proof of Identity (e.g., Driver’s License).

JPEG, PNG, PDF, and MP4 formats, up to 10MB

Please select all the files you want to upload in a single action

I am the person indicated as “Requestor” on this Request Form and attest I am a survivor of domestic violence.

By submitting this form, you understand that Lucid will process your information according to its Privacy Policy and you agree to the website Terms of Use. Once you submit this request, you will receive an automated email notification so please be mindful of who else may have access to your email.

Additional Resources

National Domestic Violence Hotline

24/7 hotline with services including crisis intervention, safety planning, connection to local resources and referrals to agencies that provide legal, economic and other related services. Assistance is available in English and Spanish with access to more than 170 languages through telephone interpreter services. Contact: 1-800-799-SAFE (7233) TYY 1-800-787-3224, text “START” to 88788 (message and data rates may apply), or visit their website at www.thehotline.org.