Frequently Asked Questions
Locations
Where are Lucid Studios and Service Centers located, and when will they open?
A list of the current and upcoming Lucid Studios and Service Centers can be found here.
Purchasing
What is Lucid’s sales and service model?
Lucid will sell vehicles directly to customers over the internet and at Lucid Studios in cities in which Lucid is licensed to conduct sales. Lucid also provides service directly to its customers through Lucid Service Centers and mobile service operations.
A list of the current and upcoming Lucid Studios and Service Centers can be found here.
What kind of advanced driver-assistance capabilities will you offer for Lucid?
The Lucid DreamDrive Pro advanced driver-assistance system (ADAS) features an array of 32 multimodal sensors including the latest camera, radar, and ultrasonic sensors — as well as a driver monitoring system and a long-distance, high-resolution LIDAR that uses laser beams to measure distance from objects in the car’s path.
Features include many important safety functions like Automatic Emergency Braking, Blind Spot Warning, and Front and Rear Cross Traffic Alerts. And DreamDrive Pro is future-ready for semi-autonomous driving functionality as features become available via over-the-air updates.
Delivery
What is the delivery process for Lucid?
Once you place an order, a Delivery Advisor will be introduced as part of your dedicated Lucid team. They will help prepare you to take ownership of your vehicl , provide updates throughout the entire process, and guide you through the delivery process, which will vary depending upon the city you elect to pick up your vehicle.
Charging
Where can I charge my Lucid?
You can conveniently charge your Lucid at home using the Wallbox Charger provided by Lucid. For added flexibility, there is a growing network of public charging stations in the Middle East. Use this link to find public charging locations near you.
Can I use all public chargers or only specific ones?
Lucid vehicles are compatible with most Type 2 AC and CCS-2 DC charging stations.
Can I charge my EV when traveling abroad?
Yes, as long as you're using Type 2 AC and CCS-2 DC charging stations.
Is Lucid suitable for road trips?
The remarkable efficiency and range of our products mean you can leave range anxiety behind – so take that road trip. The projected range of the Lucid products is over 700 km.
The Lucid uses the Combined Charging System (CCS2) and thus allows you to natively charge at most public charging stations.
How does home charging work?
Charging at home is simple: For the fastest and easiest solution, we recommend installing a home charging unit.
Is it easy to install a home charger?
Yes, installing a home charger is a straightforward process. We work with certified and approved contractors to ensure a smooth and professional installation. Our team will also assist you in submitting the necessary application to relevant authorities.
How do I apply for Saudi Electric Company (SEC) charger installation approval in Saudi Arabia?
No need to worry we’ll guide you through the entire process. Our team will help you submit your application through the SEC online portal to ensure everything is handled correctly and efficiently.
I live in an apartment or compound. Can I still install a charger?
Yes, you can. However, installation depends on access and permissions. We recommend speaking with your landlord or building management to confirm whether installation is allowed and to identify a suitable location for the charger, and our certified and approved contractors can support you with site survey and chose the proper location.
Who should I contact for charger installation in the UAE or KSA?
For assistance with installation in either the UAE or Saudi Arabia, please reach out to our Customer Care team at:
KSA: 800 111 1030
UAE: 800 5824363
Email: customercareME@lucidmotors.com
How long does it take to charge my EV?
A general estimate is that a home charger (wallbox) can typically give you a full charge within 6 hours, however using ultra fast public charging stations (DC) can give you up to 400KM of range in as little as 15 minutes.
How do I monitor my charging status?
The Lucid charging port has a lighting system to indicate charging status. You can also monitor your charging status through the Lucid mobile app.
What percentage should I charge my Lucid battery to?
For optimal battery health and long-term performance, we recommend keeping your Lucid battery charge level between 40% and 80%. While it’s important to avoid letting the battery fully discharge (i.e., below 0%), maintaining the charge within this range helps reduce battery degradation, especially during periods of inactivity.
What’s the best way to charge my Lucid at home?
We suggest plugging in your Lucid every evening to keep your battery topped up and ready for the day ahead.
Can I use the wallbox charger provided by Lucid to charge other electric vehicles?
Yes! The wallbox charger provided by Lucid is compatible with most electric vehicles that use a Type 2 (AC) connector.
Do I need to install a The wallbox charger provided by Lucid at home?
The wallbox charger provided by Lucid is our recommended home charging solution. It offers the fastest and most convenient way to charge your vehicle, with features like scheduled charging, remote monitoring, and multi-EV compatibility.
Please submit additional inquiry here or call +971 800 5824363 for more information or if you have any other questions.