Frequently Asked Questions
Locations
Where are Lucid Studios and Service Centers located? When will new locations open?
Take a look at our Lucid Studios and Service Centers page for a complete list of current and upcoming openings.
Purchasing
What is Lucid’s sales and service model?
We sell vehicles directly to customers on the internet and in-person at Lucid Studios in markets where Lucid is licensed to make sales. We also provide service directly to customers through Lucid Service Centers and mobile service operations.
How does my Lucid Air reservation become an order that's then put into production?
As we approach the estimated production start date of your reserved Lucid Air, we’ll notify you and ask you to make your final option selections. Once we receive those details, we will submit your vehicle configuration to our Manufacturing team so they can begin production of your unique Lucid Air.
Is the Lucid Air eligible for federal or provincial tax credits for electric vehicles?
The Lucid Air is currently not eligible for any federal or provincial incentives in Canada.
However, incentives are frequently modified and subject to change. We encourage you to research the latest status of incentives, and to consult a tax professional for any incentives relating to taxes.
What kind of advanced driver-assistance capabilities will you offer for Lucid Air?
Lucid DreamDrive Pro is our advanced driver-assistance system (ADAS) that features an array of 32 multimodal sensors, including the latest camera, radar and ultrasonic sensors — as well as a driver monitoring system and a long-distance, high-resolution LIDAR that uses laser beams to measure distance from every object in the car’s path. Plus, DreamDrive Pro comes equipped with future-ready hardware for the next level of driving automation.
Both DreamDrive and DreamDrive Pro already include many safety features, such as automatic emergency braking, blind spot warning and cross-traffic alerts. Further improvements will arrive through over-the-air updates as they become available.
Delivery
What is the delivery process like for the Lucid Air?
Once you place your order, a Delivery Advisor will introduce themselves as part of your dedicated Lucid team. They will help prepare you to take ownership of your Lucid Air, provide updates throughout the entire process, and guide you through the delivery process, which will vary depending on the market in which you choose to take delivery of your vehicle.
Where can I take delivery of my Lucid Air?
We will arrange delivery for you across all 50 US states and most markets in Canada. There may be differing levels of cost for you if you live in a remote area.
Charging
Where can I charge my Lucid Air?
You can charge your Lucid Air just about anywhere in North America using the Combined Charging System (CCS) plug, the current standard. This makes charging easy at home or at any public station. You can also charge up by plugging the included Lucid Mobile Charging Cable into a typical household outlet or a NEMA 14-50 for a faster rate of charge.
For customers in Canada that make a reservation by November 30, 2023, their Lucid Air will come standard with a two-year promotional period of complimentary charging at any Electrify Canada station.
What if I want to take a road trip?
Thanks to the Lucid Air’s remarkable efficiency and range, you can leave range anxiety behind. The Lucid Air’s projected range starts at 653 kilometers and the Air Grand Touring and Dream Edition Range models have a NRCan range of over 800 kilometers when equipped with 19-inch wheels. You could travel between Toronto and Montreal, with kilometers of range to spare
The Lucid Air’s Combined Charging System (CCS) plug also means that you can charge at most public stations without the need of an adapter.
Our partnership with Electrify Canada gives you easy access to a growing nationwide network of 29 charging stations with 116+ charging stalls and charging power up to 350kW — more than most electric vehicles can accept.
Along with Air’s astonishing range, you can also take advantage of its superfast charging rate at any public charging station with a CCS connector. There are already over 890 stations and over 1,400 fast chargers with CCS across Canada from various public operators.
Are Electrify Canada and Electrify America the same network?
Although they have similar names, Electrify Canada and Electrify America are two separate networks. Electrify America’s network is not included with your two years of unlimited charging from Electrify Canada, but every station will be able to charge you up on your journey.
Since the Lucid Air utilizes the CCS connector, you will be able to charge at most public stations without the use of an adaptor, just like home.
How quickly does the Lucid Air charge?
The 900V+ architecture of the Lucid Air ensures rapid recharging and efficient use of energy. Combined, this allows the Lucid Air to get 350 kilometers worth of charge in as little as 15 minutes.
How does home charging work?
You have two choices for charging at home: Utilize the Lucid Mobile Charging Cable to plug into standard household outlets or a NEMA 14-50 or purchase our aftermarket Lucid Connected Home Charging Station.
For installation of a NEMA 14-50 outlet or Lucid Connected Home Charging Station, see our charging page for further partnership details.
If you have a question that isn’t answered here, please send us a message or call +1 800 215 7588 (Canada); +31 20 899 8900 (International), and a member of our team will be in touch soon.