Lucid Air Essentials

Lucid’s Mobile Key allows you to use your smartphone (both iPhone and Android) as an access device to lock and unlock your doors and bring up your driver profile. When enabled, your vehicle can do all of these things automatically as you either approach or walk away.

First, you need to install the Lucid mobile app on your device to use Mobile Key (Tap for iPhone) (Tap for Android). For best results, make sure you’re using the latest version of the app and your device’s operating system.

For detailed instructions on how to link your device, visit our Access & Keys page.

To learn more about Lucid’s warranty and what it covers, visit our Lucid Limited Warranty page.

Reasons your key fob might not be working

• Low battery – Your vehicle will display a Key Fob Battery Low notification on the Glass Cockpit if it detects a low key fob battery. If your battery dies, you can still use your key fob to unlock your doors by holding it above the camera on the driver’s side door pillar and lifting the door handle. To replace the key fob battery, check the instructions in your Owner’s Manual.

• Too far away – Your key fob range can be affected by many different factors. Use it as close as possible to your vehicle to ensure the best signal.

• Disconnected – Your key fob comes linked to your vehicle, but it’s possible for you to unlink it. Check your keys in Settings > Access & Profiles on the Pilot Panel, and if your key fob is no longer linked, link it to your profile by following the prompts on the display.

If none of these seems to be the issue, contact Customer Care for assistance.

Yes, owners of new Lucid vehicles are currently eligible for complimentary charging for a set period of time (the promotional period for your vehicle depends on the trim you purchased, as well as when you purchased your vehicle). The complimentary charging is non-transferable and is only intended for reasonable, personal use. It does not cover idle fees or any parking violations accrued while charging.

When you access your vehicle using the Lucid key card or a key fob with a dead battery, you need to enter your PIN for added security. PINs are unique to each profile, and Owner profile holders can set a Guest PIN that their friends, valet drivers, or service technicians can use. Your vehicle also has a unique default PIN that can’t be reset.

To reset your Lucid Air Owner Profile PIN

When logged in to your Owner profile, on the Pilot Panel, tap Settings > Access & Profiles. Under Profile Management, tap PIN, then Reset PIN. Enter your Lucid ID password to confirm it’s you, then tap Confirm. You will be prompted to select a new PIN, then to enter it again to confirm. You will see a message on the display that your PIN was successfully updated.

If you can’t remember your PIN when you’re being asked to enter it, you can tap the Reset PIN button. Enter your Lucid ID password to confirm it’s you, then tap Confirm. You will be prompted to select a new PIN, then to enter it again to confirm. You will see a message on the display that your PIN was successfully updated.

To reset your Lucid Air Secondary Driver Profile PIN

Secondary profiles must request approval from the Owner to reset their PIN. Secondary profiles will not have a Reset PIN option under Access & Profiles.

If you are logged in to a Secondary profile and are prompted to enter your PIN on the Pilot Panel, you will also see a Reset PIN button. When tapped, the Owner profile holder will receive a notification via the Lucid mobile app asking to approve the PIN reset request. The Owner profile holder will have give minutes to approve the request. Once the request is approved, you’ll be prompted to select a new PIN and to enter it again to confirm. You will see a message on the display that your PIN was successfully updated. If the request isn’t approved within five minutes, you’ll need to request permission again.

To reset the Lucid Air Guest PIN

When logged in to the Owner profile, on the Pilot Panel, tap Settings > Access & Profiles. Under Profile Management, tap PIN, then Reset Guest PIN. Enter your PIN to confirm it’s you. You will be prompted to select a new PIN, then to enter it again to confirm. You will see a message on the display that the Guest PIN was successfully updated.

Lucid profile types
Your vehicle has three different profile types that provide different levels of access:

• Owner: The main profile type with access to all features, including the ability to add and remove other profiles. Each vehicle only has one Owner profile that is chosen at the time of purchase. If you need to change who the Owner profile holder is, contact Customer Care.

• Secondary: The profile type for up to three regular vehicle users other than the Owner. Secondary profiles can save their settings and sync with the Lucid mobile app.

• Guest: The profile type for anyone who needs temporary access or driving privileges. Preferred settings are not saved for this profile.

For detailed information on setting up and customizing these profiles, see your Owner’s Manual.

To reset the password associated with your Lucid ID, go to our Owner’s Portal, click Forgot Your Password?, enter the email address associated with your Lucid ID, then click Reset Password. You will receive an email with instructions to reset your password.