Legal
Privacy Policy
Last update: September 1, 2023
Lucid Group, Inc., (“Lucid,” “we,” “our,” or “us,” as used here, will refer to Lucid Group, Inc. and its parents, subsidiaries, and affiliates) respects your privacy (“you”). We recognize the importance of your Personal Information.
This Privacy Policy describes the types of Personal Information we collect when you visit a Lucid website (“Website”) or one of our studios or service centres; download and use a Lucid mobile application; or contact us directly by email, phone or other methods. It also discusses our practices for using, maintaining, protecting and disclosing that information, as well as your rights and choices with respect to your Personal Information, how it is stored and used, and how you can contact us if you have any questions or concerns.
We treat any data that identifies you, or reasonably can be linked to you, as “Personal Information.” Data that has been de-identified so that it cannot reasonably be linked to you is not Personal Information, and we may use that data for any purpose. When we maintain and use de-identified data, we do not attempt to re-identify the data unless expressly permitted or required by law.
NOTE: This Privacy Policy does not cover Personal Information or Lucid’s data handling practices related to Lucid vehicles and how they are operated. Information on those practices can be found in the Lucid Motors Vehicle Data Privacy Policy.
Please read this Privacy Policy carefully. If you do not agree with this Privacy Policy or any part of it, you should not access or use any part of our Websites, or otherwise provide us with your Personal Information. If you change your mind in the future, you should stop using our Websites and provide us with no further Personal Information.
Lucid does not discriminate against people who exercise their rights under this Privacy Policy or under applicable law.
This Privacy Policy includes the following sections:
Personal Information We Collect and the Sources of the Information
How We Use Personal Information
Data Retention, Location, and Access
How We Disclose Personal Information
Your Access to and Control Over Personal Information
Data Transfers
Security
Other Disclosures
Contact Us
Updates
1. Personal Information We Collect and the Sources of the Information
We collect Personal Information both directly from you and from third parties. We collect Personal Information that you voluntarily enter via our Websites, provide when using the Lucid mobile application, contact us directly or provide to us in person. We also obtain information, including Personal Information, from third parties and sources other than our Websites. This may include our marketing and advertising partners. If we combine or associate information from other sources with Personal Information that we collect through our Websites, we will treat the combined information as Personal Information in accordance with this Privacy Policy.
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our service if that information is necessary to provide you with the service or if we are legally required to collect it.
We may collect and use the following categories of Personal Information:
Identifiers, such as name, mailing address, email address, telephone number, signatures, social insurance number, driver’s licence number, passport number, vehicle identification number (VIN) or other similar identifiers.
Commercial information, such as information related to your purchases and services or purchases considered, including vehicle ownership, service history and vehicle registration information.
Internet Network Activity and Location, such as your activity on our Websites, portals and applications, as well as your interaction with our advertising and other communications. This may include click stream data and website navigational data, as well as location information based upon your IP address (see our Cookie Policy for more information).
Audiovisual information, such as CCTV footage when you visit our studio or service centres, photographs at events and audio recordings (e.g. when you call our customer care team, the call may be recorded.
Professional or employment-related information (in case of leasing, financing and/or insurance), such as employer name, title, employment duration and income.
Inferences drawn from other Personal Information, such as information reflecting your preferences, characteristics, predispositions or behaviour.
Financial information, such as payment method, bank account routing/transit number, credit card information, financing, lease or credit application information.
2. How We Use Personal Information
We use the Personal Information we collect for the following business or commercial purposes:
To provide, maintain, improve and enhance our Website, sales and service operations (our “Services”);
To personalize your experience with us, such as by providing tailored content and recommendations on our Website as well as other locations across the Internet which are relevant to your interests;
To understand and analyze how you use our Services and conduct internal research to develop new products, services, features and functionalities;
To provide products, Services and programs;
To communicate with you, provide you with updates and other information relating to our products or Services, provide information that you request, respond to comments and questions, and otherwise provide customer support and maintain customer relationships;
To develop and provide you with promotional and advertising materials that we consider relevant, valuable or otherwise of interest to you, including without limitation targeted advertising;
For analytics and marketing purposes;
To complete your purchase and otherwise facilitate transactions and payments, including by allowing you to make deposits, payments or purchases for future transactions;
To facilitate test drives for you;
To process your payment for the product or Service purchased based on our contract with you;
To assist you in the credit application and/or financing for the purchase or lease of the vehicle;
To evaluate and undertake certain business transactions which may result in the transfer of all or some of our assets, or the assets of another business;
To effectuate a product recall;
To provide warranty administration and validation as well as to perform service and/or make repairs to your vehicle;
To respond to trust and safety issues including accident investigations;
To protect the safety, property or rights of Lucid, owners, registered users, drivers, passengers or others;
To investigate, establish, exercise, prepare for or defend legal claims;
To protect our rights and to prevent, protect against or respond to security incidents, identity theft, fraud, harassment, malicious or deceptive activities or any illegal activity; preserve the integrity or security of systems; or investigate, report or prosecute those responsible for any such action;
For compliance purposes, including enforcing our Terms of Use or other legal rights, or as required by applicable laws and regulations or requested by any judicial process or governmental agency;
For other purposes for which we provide specific notice at the time the information is collected.
We do not use or disclose “sensitive personal information,” as defined by the California Consumer Privacy Act, for purposes other than those specified in Section 7027 of regulations promulgated under the California Privacy Rights Act.
If you are located in the European Economic Area or the United Kingdom, we process your Personal Information only based on a valid legal ground, including when:
You have consented to the use of your Personal Information;
We need your Personal Information to perform a contract or provide you with our Services, including to respond to your inquiries;
We have a legal obligation to use your Personal Information;
We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to conduct business analytics, and otherwise improve the safety, security and performance of our Services. We rely on our, or a third party’s, legitimate interests to process your Personal Information only when these interests are not overridden by your rights and interests.
3. Data Retention, Location and Access
We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we consider various criteria, such as the type of products and Services requested by or provided to you, mandatory retention periods provided by law and the relevant statute of limitations.
4. How We Disclose Personal Information
We may disclose the categories of Personal Information identified in Section 1 (except for Financial Information, Audiovisual Information and Professional or employment related information) for targeted advertising purposes, such as the provision of advertising services. The recipients of such disclosures include advertising partners, marketing companies, analytics companies and digital advertising vendors. Such disclosures may be considered “sales” or “shares” under applicable laws. You may opt out of such disclosures by clicking: Do Not Sell or Share My Personal Information.
Unless otherwise noted, we may disclose all of the Personal Information we collect with service providers who act on our behalf, our partners and affiliates, or others operating at your direction or where legally necessary or appropriate. For example:
Service Providers: We engage third parties to act as our service providers and perform certain tasks on our behalf in connection with delivering you our products and Services. The tasks performed by service providers include: (1) processing and storing Personal Information, such as within our customer relationship management system; (2) assisting with marketing communications, advertising and strategic initiatives to enhance your experience; (3) processing credit card or other financial charges; and (4) providing technology services, such as website development and hosting. We may provide service providers with all types of Personal Information described above. We take reasonable steps to ensure that our service providers are contractually obligated to keep Personal Information confidential and only utilize the Personal Information as permitted and in accordance with applicable data protection laws.
Partners and Affiliates: We may partner with third parties to provide Services, such as the purchase, lease or service of your vehicle or other offerings requested by you. For example, we may share or receive the types of Personal Information described above with or from financial institutions, credit reporting agencies, your insurance company and third-party service centres.
Other Legal Purposes: We also may share Personal Information: (1) with your consent, (2) to respond to subpoenas, court orders or other legal process or otherwise as required or allowed by law or the competent governmental or judicial authorities, including to report your vehicle purchase to certain government authorities for titling, tax and other regulatory purposes; (3) to cooperate with law enforcement, government or regulatory entities, and safety or investigation authorities; (4) when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or to establish or preserve a legal claim or defence; or (5) to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us is among the assets transferred.
5. Your Access to and Control Over Personal Information
Depending on your jurisdiction, you may have the right to one or more of the following:
Request access to the Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collect, selling or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you;
Request that we change or correct your Personal Information if it is inaccurate or incomplete;
Request to delete Personal Information we have about you;
Request to restrict the processing of your Personal Information;
Object to the processing of your Personal Information. This means you may ask us to no longer process your Personal Information;
Where we rely on consent for the processing of your Personal Information, withdraw consent to our continued use or disclosure of your Personal Information (subject to reasonable notice);
Have your Personal Information that you have provided to us released to you or another person in a structured, commonly used technological and machine-readable format or to request that we transfer such Personal Information to a third party where technically feasible;
The right to lodge a complaint with a data protection supervisory authority in your country of residence, place of work or where an incident took place.
You can exercise any of the rights above by accessing the Lucid Privacy Request Portal (English only), emailing us at privacy@lucidmotors.com or by accessing your account, if you have one, on the internet. If you are located in the United States or Canada, you may also call us at (888)-995-8243. Please provide us with sufficient information that enables us to verify your identity and the rights you have in the data you are requesting. We will use the information you provide to verify your identity. Agents acting on behalf of others may use the same channels and may be required to provide proof of their authorization.
To opt out of the sale of your Personal Information or the sharing of your Personal Information for targeted advertising, please click: Do Not Sell or Share My Personal Information.
We do not discriminate against you because you exercised any of your privacy rights, including, but not limited to, by: denying you access to our services; charging different prices or rates for our products or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of products or services; or suggesting that you will receive a different rate for services.
Should we decline any of your requests, the law in some locations may permit you to appeal our decision. Should you have such a right under applicable state law, you may appeal any declined request by contacting us at privacy@lucidmotors.com and explaining to us your desire to appeal our decision and why your believe the declining of your request is not proper. We will then escalate your request for an appeal to the appropriate member of our privacy team who will respond to you with additional information related to your appeal.
Browser Preference Signals
To the extent required by law, we will take steps to act on browser preference signals aimed at opting out of the “sale” or “sharing” of your Personal Information. Please note that where you have made a choice to accept sharing for cross-contextual behavioural advertising when you first enter our Website, we will abide by that consent over the more general preference signal of your browser settings.
Unsubscribe from Emails
If you want to unsubscribe from our promotional email, please use the “Unsubscribe” or similar link provided at the bottom of our emails. We will remove you from the relevant mailing list(s) or campaign(s) as soon as reasonably possible. Please note that even if you opt out of receiving promotional emails from us, you will continue to receive administrative emails from us.
6. Data Transfers
Our Websites and certain of our data services are hosted in the United States (US). If you choose to access our Websites from the European Union, the United Kingdom, Canada or other regions of the world with laws governing data collection and use that may differ from US law, then please note that you are transferring your Personal Information outside of those regions to the US for storage and processing, which may not have the same data protection laws as your jurisdiction. Also, we may transfer your data from the US to other countries or regions in connection with storage and processing of data, fulfilling your requests and operating our Websites. Information transferred to the US or other countries outside of your region may be accessible to courts, law enforcement and national security entities in such countries.
If you are located in Canada and have any questions or wish to obtain further written information about the transfer of your personal information to service providers or affiliates outside of Canada, you may contact our Privacy Officer at privacy@lucidmotors.com.
When we transfer Personal Information outside of the European Economic Area or the United Kingdom, we will comply with applicable data protection laws such as by transferring your Personal Information to countries which have been found to provide adequate protection by the European Commission (e.g. Switzerland and Canada), using contractual protections for the transfer of Personal Information (including European Commission-approved Standard Contractual Clauses) or relying on a legal derogation. You may contact us as specified below to obtain a copy of the safeguards we use to transfer Personal Information outside of the European Economic Area or the United Kingdom.
7. Security
We have implemented security measures designed to help secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. These are tailored to the sensitivity of the data. Personal Information is accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes indicated in this Privacy Policy, or such other purposes as permitted or required by the applicable law.
No system is completely immune to security threats; if you believe that your use of this Website or interaction with Lucid has put your Personal Information at risk, please contact us at privacy@lucidmotors.com.
8. Other Disclosures
Personal Information of Minors
Lucid does not intend to, nor does it knowingly collect, sell or share Personal Information of children under sixteen (16) years of age. If we learn that we possess such information, we will delete it. If you are under 16, or a parent or guardian of a person under 16 and believe that we have collected the Personal Information of that person, please contact us at privacy@lucidmotors.com so that we can delete that Personal Information.
Third Party Websites
Our Website contains links to other websites, products or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
9. Contact Us
Lucid Group is responsible for the processing of your Personal Information, as described in this Privacy Policy. If you have any questions, comments, or concerns about our processing activities, please email our Privacy Officer at privacy@lucidmotors.com, call us at (888)-995-8243 or write to our Legal Department, Attn: Privacy Officer, at 7373 Gateway Boulevard, Newark, CA 94560 USA.
10. Updates
This Privacy Policy was last updated as indicated above. This Privacy Policy may be updated from time to time. Any changes will become effective upon posting of the revised policy. If we make material changes to the policy, we will provide notice as required by law.
Cookie Policy
Last update: October 29, 2021
Lucid Group, Inc., (“Lucid,” “we,” “our,” or “us,” as used here, will refer to Lucid Group, Inc. and its parents, subsidiaries, and affiliates) respects your privacy.
This Cookie Policy describes the types of cookies and similar technologies we may use when you visit a Lucid website. It is incorporated into the Lucid Privacy Policy.
For more information about our practices for using, maintaining, protecting and disclosing your personal information outside our use of cookies and similar technologies — as well as your rights and choices with respect to your personal information, how it is stored and used, and how you can contact us if you have any questions or concerns, please see the Lucid Privacy Policy.
This Cookie Policy includes the following sections:
1. What Are Cookies and Why Do We Use Them? 2. What Types of Cookies Do We Use? 3. Other Disclosures 4. Contact Us 5. Updates
1. What Are Cookies and Why Do We Use Them?
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer or other device you use to view our website. We use cookies, beacons, invisible tags, and similar technologies (collectively “Cookie” or “Cookies”) to improve your browsing experience, to collect information about your browsing activities, to assess how many users access or use our websites, which content, products, and features of our websites most interest our visitors, what types of offers our customers like to see, how our service performs from a technical point of view, to protect the security and integrity of our websites, and to distinguish you from other users of our websites. Some of this information is personal information (i.e. related to a specific individual), and some of it is not.
We may use both session Cookies and persistent Cookies to automatically collect certain information. A session Cookie disappears after you close your browser. A persistent Cookie remains after you close your browser and may be used by your browser on subsequent visits to our websites.
We automatically collect information that includes your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use our websites, the pages or other content you view or otherwise interact with on our websites, and the dates and times that you visit, access, or use our websites. We may also use these technologies to collect information regarding your interaction with our email messages, such as whether you opened, clicked on, or forwarded a message.
2. What Types of Cookies Do We Use?
Essential Cookies
Our website uses Cookies to handle items directly relevant to the operation of this website, such as security, network management, and accessibility. These include Cookies that:
indicate some specific capabilities of your browser (such as JavaScript)
record any privacy preferences selected (this requires the setting of a Cookie whose only function is to tell the website not to place other Cookies)
record any accessibility preferences selected
The website does not allow you to block these Cookies because they are essential for the operation of the site or for legal compliance. These expire when you close your browser window and may be set again on your next visit.
You can disable or block essential Cookies via the settings in your browser, using the “Block all Cookies” or similar feature. You can delete essential Cookies that have already been set by using the “clear” or “delete” Cookies function of your browser. If you block or delete essential Cookies, the functionality or usability of the website may be impacted. If you wish to erase Cookies that have already been set, you can clear them from your browser. Please note that if you do so, you will need to reset your privacy settings as the ability to opt out of targeted advertising relies on Cookies.
Analytical or performance Cookies
We also use Cookies from service providers to collect data to improve your browsing experience. These Cookies can be declined or blocked by adjusting Cookies settings on your browser or by other methods listed below.
Google Analytics. We currently use Cookies to enable the functionality of Google Analytics. Other information that Google generally collects and its privacy policy are found at https://policies.google.com/privacy, and a basic description of Google’s use of data can be found here: https://policies.google.com/technologies/partner-sites. The information we derive from Google Analytics is used to improve our website and the type of information displayed to website visitors, so we can better serve those interested in Lucid.
Google may create a pseudonymized ID that that allows Google analytics to tell if you are a return visitor to our website. This is typically stored in a Cookie.
Crazy Egg Analytics. Crazy Egg analytics provides additional general information on our audience and helps us understand the website’s usability and performance, particularly what parts of the website look most interesting to our customers. The information that Crazy Egg collects and its privacy policy is found at https://www.crazyegg.com/privacy (see “Information Collected by or on Behalf of Our Clients via the Service”).
You can opt out of these analytics Cookies and tools in the following ways:
You can “block all Cookies” from your web browser (and delete any that have been set).
You can prevent Google Analytics from recognizing you on return visits to our website by using Google Analytics’ Opt-out Browser Add-on, available at
https://tools.google.com/dlpage/gaoptout/
. This, according to Google, prevents Google Analytics tracking repeat visitors regardless of whether it is done using a Cookie or another technology.
You can find instructions for opting out of Crazy Egg at
https://www.crazyegg.com/opt-out
.
Third-party Cookies (Not Essential for Viewing Our Website; Essential for Certain Transactions; Opt-out Available If Not Doing Business with Us)
Payments. For payments, we use Stripe as our third-party provider. This allows us to process payments without storing your financial information. Stripe collects information required for making payments and provides us with information to verify that you have completed a payment. The information collected by Stripe, as well as its privacy policy, can be found at https://stripe.com/privacy.
If you enter a payment into Stripe, we receive confirmation that you have made a payment, which includes your name, email, and payment identification. We store that information in our Salesforce system (for more information, please see our Privacy Policy).
Cookies are set by Stripe when you click the deposit link and are redirected to their website. If you do click the link, you can opt out using the “block all Cookies” function from your web browser (and deleting any that have been set); however, doing this before finishing a Stripe transaction could cause that transaction to fail.
Advertising Partners. We work with third party advertising partners to show you ads for our products on other websites and online services. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can also access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
Third Party Web Beacons and Third-Party Buttons. We may also implement third-party content or advertising on the websites that may use clear gifs or other forms of web beacons, which allow the third-party content provider to read and write Cookies to your browser in connection with your viewing of the third-party content on the websites. Additionally, we may implement third party buttons (such as Facebook “like” or “share” buttons and Twitter “like” or “retweet” buttons) that may allow third parties to collect information about you through such third parties’ browser Cookies, even when you do not interact with the button. Information collected through web beacons and buttons is provided directly to the operators of such websites or services and we do not participate in that data transmission. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.
Where required by applicable law, you will be asked to consent to certain Cookies before we use them.
3. Other Disclosures
“Do Not Track” Settings on Your Browser
Our site does not interpret or apply any “do not track” (DNT) message your browser might send.
Third Party Websites
Our website may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the Cookie practices of these third parties. Please be aware that this Cookie Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their cookie policies before using their services.
4. Contact Us
If you have any questions, comments, or concerns about our use of Cookies, please email us at privacy@lucidmotors.com, call us at (844) 367-7787, or write to our Legal Department, Attn: Privacy Officer, at 7373 Gateway Boulevard, Newark, CA 94560 USA.
5. Updates
This Cookie Policy was last updated on October 29, 2021. This Cookie Policy may be updated from time to time. All updates will be posted on this page.
Terms of Use
Last update: October 2021
Welcome to our website. As we use them here, “Lucid,” “we,” or “us” will refer to Lucid USA, Inc., Lucid Motors Canada ULC., and their parents, subsidiaries, and affiliates. We designed our website to allow you or your household (“you”) to learn about how Lucid is developing technology that will reshape the future of the automobile.
The following terms govern your access to and use of the Lucid website, including any content offered via our website. By using our website, you agree you have read, fully understand and agree to be legally bound by these terms. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THESE TERMS OF USE, YOU ARE NOT PERMITTED TO ACCESS OR USE THE WEBSITE.
We may revise or modify and update all, or any portion of these terms from time to time in our sole and absolute discretion. All changes are effective immediately when we post them. Your continued use of our website after we post revised terms means that you accept and agree to the changes.
Privacy
We value your privacy, and your use of this site is subject to our Customer Privacy Policy. Please read it to understand our privacy practices. All information you provide to us via this website or otherwise is governed by our Customer Privacy Policy, which you consent to by visiting this website, or providing us with information.
Trademarks
Lucid, Lucid (stylized) logo, Air, Air (stylized) logo, Dream Edition, Dreamdrive, Wunderbox, and Pure Spec are trademarks of Lucid USA, Inc.’s subsidiaries and/or its affiliates. You must not use these trademarks without our prior written permission. All other names, logos, product and service names, designs, and slogans that may appear on this website are the trademarks of their respective owners. All trademarks are and shall remain the sole and exclusive property of their respective owner(s). Any use of such trademarks, except as expressly provided for herein, without the express written consent of the applicable owner is strictly prohibited. Nothing contained herein or on this website may be construed as granting, by implication, estoppel, or otherwise, any license to use any trademark(s). You agree that you will not take any actions inconsistent with Lucid ownership of, or any third party’s ownership of, the trademarks.
Other Intellectual Property Rights
This website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), (together the “Content”) are owned by Lucid, its licensors, or other providers of such material, and are protected by U.S., Canadian, and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You hereby acknowledge that the Content is protected by all copyright, trade-mark, and other applicable intellectual property laws. Your use of the website does not grant or transfer to you any ownership or other rights in the Content, and except as expressly provided, nothing herein or within the website shall be construed as conferring on you or any other person any license under any of Lucid’s or any third party’s intellectual property rights, including, without limitation, any right to download, display, reproduce, distribute, modify, edit, alter or enhance any of the Content in any manner whatsoever other than as expressly set out herein. Any rights not expressly granted to you in these Terms of Use are expressly reserved by Lucid. For greater certainty, you agree that you will not take any action that is inconsistent with Lucid ownership of the website and/or Lucid ownership of, or any third party’s ownership of, any Content.
Your Permission to use the Website
These terms permit you to use our website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website or any Content, except as follows:
Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of our website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
Permitted and Prohibited Uses
You may use our website only for lawful purposes and in accordance with these terms. You agree not to use our website in any way that violates any applicable federal, state, provincial/territorial, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S., Canada, or other countries). You also agree not to:
Alter or modify any part of our website.
Use our website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of our website.
Use any robot, spider, or other automatic device, process, or means to access our website for any purpose, including monitoring or copying any of the material on our website. This does not prohibit search engines from creating publicly searchable indices, but it does prohibit them from caching or archiving the content of our website.
Use any device, software, or routine that interferes with the proper working of our website.
Introduce any viruses, trojan horses, worms, logic bombs, or other material that could be malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our website, the server on which our website is stored, or any server, computer, or database connected to our website.
Attack our website via a denial-of-service attack or a distributed denial-of-service attack.
Use our website or network as an instrumentality for attacking our data systems or those of other people or companies.
Use our website for commercial purposes, such as selling access to our website from another website, using our website for selling advertisements or subscriptions, or any use of our website that in our reasonable judgment interferes with or inhibits our web content or commercial activities.
Otherwise attempt to interfere with the proper working of our website, as determined by us in our sole and absolute discretion.
Reliance on Website Information
The information presented on our website is preliminary and made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Vehicle specifications are subject to continuous change, and any reliance you place on such information derived from our website is strictly at your own risk. To the fullest extent permitted by applicable law, we disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website, or by anyone who may be informed of any of its contents.
Changes to this Website
We may update, modify or remove the content on our website or any portion of the content from time to time, but its content is not necessarily complete or up to date. You acknowledge and agree that we reserve the right at any time to modify or discontinue the whole, or any part of, the website, without notice, and that we will not be responsible or liable, directly or indirectly, to you or any other person or entity for any loss or damage of any kind incurred as a result of any such modifications or discontinuance.
Linking to this Website
You may link to our homepage provided you do so in a way that is fair and legal, and does not damage our reputation or take advantage of it, but you may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent. We may revoke this permission to link to our website at any time and in our sole and absolute discretion. If we do, you will delete any such links you have made.
Links from this Website
Any links from this website to other sites and resources provided by third parties are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to our website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this website to other websites, or references to products, services or publications other than those of Lucid, do not imply the endorsement or approval of such websites, products, services or publications by Lucid.
Disclaimer of Warranties
To the maximum extent permitted by the applicable law, you understand that we cannot and do not guarantee or warrant that content available from the internet or this website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our website for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ON ANY WEBSITE LINKED TO IT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOUR USE OF OUR WEBSITE AND ITS CONTENT IS AT YOUR OWN RISK. OUR WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER LUCID NOR ANY PERSON ASSOCIATED WITH LUCID MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF OUR WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER LUCID NOR ANYONE ASSOCIATED WITH LUCID REPRESENTS OR WARRANTS THAT OUR WEBSITE OR ITS CONTENT WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT OUR WEBSITE OR ANY CONTENT WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
ANY PRODUCTS AND/OR SERVICES DESCRIBED ON THE WEBSITE ARE OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED. THE INFORMATION ON THE WEBSITE IS NOT AN OFFER OR SOLICITATION BY ANYONE TO ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE, OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION.
Limitation on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LUCID, ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON OUR WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN, AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
Indemnification
You agree to defend, indemnify, and hold harmless Lucid, its licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of our website, including, but not limited to, any use of our website’s content, other than as expressly authorized in these terms or your use of any information obtained from our website.
Unsolicited Submissions, Ideas, and Business Policies
Lucid does not accept or consider unsolicited product proposals, ideas, suggestions, materials, or business opportunities. In connection with anything you submit to us, unless solicited in writing by us, you agree that product proposals, ideas, suggestions, materials, or business opportunities you submit (“Submissions”) are not being made in confidence or trust and that no confidential or fiduciary relationship is intended or created between you and us in any way, and that you have no expectation of review, compensation, or consideration of any type. By providing us with a Submission, you hereby: (i) grant to Lucid a world-wide, perpetual, irrevocable, transferable, sub-licensable, royalty-free, non-exclusive, and unrestricted license to copy, reproduce, adapt, transmit, edit, modify, or otherwise use, publicly display, distribute, translate and create compilations and derivative works from, any and all Submissions (in any format or media) that you post on, upload or otherwise submit to or through, the website; and (ii) waive all moral rights in and to all Submissions that you post on, upload or otherwise submit to or through, the website in favour of Lucid. For greater certainty, this means that, among other things, Lucid has the right to use any and all ideas you submit (including ideas about our products, services, publications or advertising campaigns) in any manner that we choose, without any notice or obligation to you whatsoever.
By providing a Submission, you hereby acknowledge, agree, warrant and represent to Lucid that any and all Submissions (in any format or media) you post on, upload to or otherwise submit to or through, the website:
a. is original to you and that you have obtained all necessary rights in and to the Submission and all of its components (if applicable) to post, upload, or otherwise submit it to or through the website; and b. does not violate any law or regulation; and c.complies with these Terms of Use.
Governing Law and Jurisdiction
For users who are not individuals resident in the Province of Quebec, all matters relating to our website and these terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of California, without giving effect to any choice or conflict of law provision. Any legal suit, action, or proceeding arising out of, or related to, these terms or our website will be instituted exclusively in state courts located in Alameda County, California, or in the Federal District Court for the Northern District of California. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
For users who are an individual resident in the Province of Quebec, all matters relating to our website and these terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of Quebec, without giving effect to any choice or conflict of law provision. Any legal suit, action, or proceeding arising out of, or related to, these terms or our website will be instituted exclusively in provincial or federal courts located in Montreal, Quebec. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Termination
If you breach any provision of these Terms of Use you may no longer use the website. We may, in our sole discretion, change, suspend or terminate, temporarily or permanently, the Site or any part thereof or any of its features at any time, for any reason, without any notice or liability to you or any other entity. If these Terms of Use or your permission to use the website is terminated by us for any reason, the agreement formed by your acceptance of these Terms of Use will nevertheless continue to apply and be binding upon you in respect of your prior use of the website and anything relating to or arising from such use. If you are dissatisfied with the website or with these Terms of Use, then your sole and exclusive remedy is to discontinue using the website. The Trademarks, Other Intellectual Property Rights, Disclaimer of Warranties, Limitation on Liability, Indemnification, Unsolicited Submissions, Ideas, and Business Policies, Governing Law and Jurisdiction, Waiver and Severability, and Entire Agreement provisions in this Agreement shall survive any termination of this Agreement.
Waiver and Severability
No waiver by Lucid of any term or condition set forth in these terms will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Lucid to assert a right or provision under these terms will not constitute a waiver of such right or provision.
If any provision of these terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of these terms will continue in full force and effect.
Entire Agreement
These terms and our Privacy Policy constitute the sole and entire agreement between you and Lucid with respect to our website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to our website.
How to Contact Us
If you have any questions or comments about these terms or this website, you may contact us at 7373 Gateway Boulevard, Newark CA, 94560 Attn: Legal Department or info@lucidmotors.com.
Updates
These Terms of Use were last updated in October 2021. These terms may be updated from time to time. All updates will be posted on this page.
Lucid Motors Vehicle Data Privacy Policy
Last updated: December 8, 2022
Lucid Group, Inc., (“Lucid,” “we,” “our,” or “us,” as used here, will refer to Lucid Group, Inc. and its subsidiaries and affiliates) respects the privacy of you and your household (“you”).
Vehicle connectivity is a core feature of Lucid vehicles and allows us to deliver many of the amazing features in your car. This Vehicle Data Privacy Policy describes the types of data we may collect when you operate a Lucid vehicle. It also explains how we use and may disclose that data, your privacy choices, and how you can contact us if you have any questions or concerns.
This Vehicle Data Privacy Policy does not apply to the collection of your personal information outside your operation of a Lucid vehicle. For information regarding the personal information we may collect from you when you use a Lucid website or app, or in relation to your ordering, financing or taking delivery of a Lucid vehicle, please visit our Privacy Policy.
Lucid processes Personal Information on the legal basis of its legitimate interest of providing services to Its vehicle owners and managing its own business, compliance with laws and regulations to which Lucid is subject, as well as necessity to perform contractual obligations related to the Lucid vehicle owned or operated by you. At times Lucid may process Personal Information on the legal basis of consent. You will be provided an opportunity to consent to such processing prior to the time such processing starts; for example, if we are using specific geo-location data to provide you marketing services via the Lucid vehicle infotainment system.
INFORMATION WE COLLECT
We collect a variety of different types of data from your Lucid vehicle (referred to hereinafter as “Vehicle Data”). Much of this Vehicle Data is information that tells us about the vehicle’s operation, performance, or status. Some of this Vehicle Data includes information that is personal to you and tells us about how you use the vehicle, what your preferences are, and helps us understand how we might improve the vehicle experience for you and others.
Vehicle Data we collect includes the following categories:
Vehicle Health and Status Data, including tire pressure, vehicle charge level, fluid levels, battery voltage, internal diagnostic codes or faults, diagnostic codes or faults, ambient temperature, vehicle configuration information, and other information that may indicate the health or status of your vehicle.
Safety Data, including airbag deployment, seatbelt status, accident information, and other information potentially captured by an Event Data Recorder (“EDR”) or similar technology.
User Vehicle Interactions, including HVAC control interactions, air suspension adjustments, seat position, seat occupancy sensors, vehicle light settings, and gear position.
Infotainment and Connectivity Data, including display and audio preferences, Wi-Fi status, IP and MAC addresses, paired Bluetooth devices (including data in these paired devices such as contact information or texts), and radio or streaming listening history and preferences.
Driver Profile Settings, including driving, seat, and HVAC preferences.
Driving Data, telematics data including vehicle speed, vehicle direction, steering wheel inputs, and accelerator or brake pedal position.
Location and Navigation Data, including vehicle position, navigation history and preferences, and saved locations.
Audio Recordings, including voice commands.
DreamDrive Data, including video clips from external cameras and sensor data through our Advanced Driver-Assistance System (“ADAS”) called DreamDrive. We collect this data in response to certain events, such as a collision; swerving; emergency braking; rapid acceleration or deceleration; activating, deactivating or overriding DreamDrive; or system-initiated mid-sequence disengagement of Auto Park. Where our collection includes video clips, and identification to a vehicle is not necessary, we take steps to disassociate such data from your vehicle’s identification number (“VIN”).
Charging Information, including saved charging stations, charge rate, battery charge life cycle, and information about charging stations you visit. We may receive some of this information from Ethe charge station provider in connection with the charging services provided.
HOW WE USE THE INFORMATION WE COLLECT
We use the Vehicle Data we collect:
To deliver connected services related to your Lucid vehicle. For example:
We use Vehicle Data to deliver various connected services in your vehicle, including remote service requests.
We use Driver Profile Settings, User Vehicle Interactions, Location and Navigation Data, Infotainment and Connectivity Data, and Charging Information to enable you to save certain preferences to your Lucid account.
We use certain Vehicle Health and Status Data and Location and Navigation Data to enable you to remotely locate and access information about your vehicle.
We use Audio Recordings to enable voice command services in your vehicle.
To improve existing products and services and develop new ones. For example:
We use Vehicle Data to enhance our current product offerings and to develop new products and features.
We use Vehicle Data to help develop and deploy software updates to your vehicle.
We may use Charging Information to help assist with the deployment of additional charging stations and in connection with government alternative fuel programs.
To enhance safety and support vehicle maintenance or repairs. For example:
We use Vehicle Data to diagnose issues and assist with repairs to your vehicle.
We use Vehicle Data for safety research or incident investigations.
We use certain Vehicle Health and Status Data to alert you to maintenance or repairs that your vehicle might require.
For legal, emergency, or other compliance obligations. For example:
We may use certain Vehicle Data to comply with law enforcement requests and other legal process.
We may use certain Vehicle Data to comply with regulatory reporting obligations.
We may use Location and Navigation Data to help recover a lost or stolen vehicle or in other emergency situations.
For other routine business purposes. For example:
We may use Vehicle Data for data analysis, auditing, data security, and preventing fraud and other abuse on our systems.
HOW WE SHARE THE INFORMATION WE COLLECT
In order to provide the best services and develop the best products, we engage with select third parties and share discrete subsets of Vehicle Data with them. It is our goal to only share Vehicle Data relevant to the relationship between Lucid and a given third party; to require that the third party use that information only for the purposes we have agreed to; and to observe appropriate confidentiality and data protection safeguards necessary to meet or exceed legal obligations to protect your personal data. We may share Vehicle Data with the following categories of third parties:
Vendors and Service Providers. We may share Vehicle Data with vendors and service providers retained in connection with the provision of our vehicles and related services, including real-time navigation and traffic, certain DreamDrive technologies and services, and third-party infotainment apps that you choose use (subject to their privacy policy) The purposes for such disclosure are limited to those purposes described in this Policy, or in a privacy notice presented to you when specific data is collected from you.
Auto Repair or Vehicle Servicing Facilities. We may share Vehicle Data with auto repair or vehicle servicing facilities so that they may provide you with vehicle maintenance and repairs.
Other Third Parties as Required by Law or Similar Disclosures. We may access, preserve, and disclose Vehicle Data if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; (c) protect your, our, or others’ rights, property, or safety; or (d) facilitate our participation in various government programs to promote carbon emission reduction.
Merger, Sale, or Other Asset Transfers. We may transfer Vehicle Data to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of Vehicle Data following any of these events will be governed by the provisions of this Vehicle Data Privacy Policy in effect at the time the applicable information was collected.
Consent. Where not otherwise described in this Policy, we may disclose Vehicle Data collected from your vehicle with your permission.
COLLECTION BY THIRD PARTIES
We partner with certain third-party vendors and service providers who collect information directly or for their own purposes when you operate a Lucid Vehicle and who may share that information with us. These partners include:
HERE. Lucid will receive information from, and transmit information to, HERE in connection with HERE’s provision of vehicle navigation services, including Location and Navigation Data, and OTA update services. HERE uses Location and Navigation Data from your vehicle to update and improve its services, and as otherwise described in its privacy policy. As such, by using our navigation application, you agree to HERE’s collection, use, and sharing of your Location and Navigation Data as described in the following HERE policies:
HERE End User Terms:
HERE Privacy Policy:
SiriusXM.
Lucid vehicles include applications and connectivity for SiriusXM's in-vehicle streaming services. Lucid will receive information from, and disclose information to, SiriusXM's provision of infotainment and content broadcast services, including directly from the vehicle. SiriusXM uses personal information as described in the following SiriusXM policies:
Electrify America. We may receive information from Electrify America in connection with its provision of vehicle charging services, including vehicle Charging Information. Electrify America’s privacy policy is available at: https://www.electrifyamerica.com/privacy/
Electrify Canada. We may receive information from Electrify Canada in connection with its provision of vehicle charging services, including vehicle Charging Information. Electrify Canada’s privacy policy is available at: https://www.electrify-canada.ca/privacy/
Amazon. We may receive information from Amazon in connection with its provision of Alexa voice command services, including Audio Recordings Information. Amazon’s privacy policy is available at: https://www.amazon.com/gp/help/customer/display.html?nodeId=201909010 and Amazon’s Alexa privacy FAQ can be found at: https://www.amazon.com/gp/help/customer/display.html?nodeId=GVP69FUJ48X9DK8V
Certain connected apps in your Lucid Vehicle are provided by our third-party partners, including media streaming services like SiriusXM, Spotify, TuneIn, iHeartRadio, and Pocket Casts, as well as smartphone integration services like Android Auto and Apple CarPlay. Any personal information or Vehicle data collected by these apps is governed by their privacy policies, not Lucid’s Privacy Policy or this Vehicle Data Privacy Policy.
Please refer to the privacy policies of our partners listed above for more information about how they process and/or control your personal information and Vehicle Data when using features related to their services.
Lucid will update this list as appropriate to identify other third-party services that Lucid engages to provide additional products and services.
DATA TRANSFERS
If you choose to use connected vehicle services, Lucid may transfer and process your vehicle data in data centers in the United States. By using these services, you agree that your data may be transferred to the United States for storage and processing, which may not have the same data protection laws as your jurisdiction. Also, we may then transfer your vehicle data from the United States to other countries or regions for storage and processing of data, fulfilling your requests, and performing the agreed upon services described in this policy.
When we transfer Personal Information outside of the European Economic Area or the United Kingdom we will comply with applicable data protection laws. We will transfer your Personal Information to countries which have been found to provide adequate protection by the European Commission (e.g. Switzerland and Canada), we may use contractual protections for the transfer of Personal Information, or rely on a legal derogation. You may contact us as specified below to obtain a copy of the safeguards we use to transfer Personal Information outside of the European Economic Area or the United Kingdom.
YOUR CHOICES
Opting out of Vehicle Data collection. You may choose to opt out of your vehicle’s transmission of Vehicle Data to us through your vehicle settings. To do so, navigate to your “Connectivity” settings, select “Data Sharing Permissions,” toggle the “Data Sharing” setting to off, and confirm your choice.
Note that the Data Sharing setting affects only data sharing from your vehicle to Lucid and not other connected services. When Data Sharing is turned off, connected apps provided by our third-party partners will still receive and transmit data in accordance with the terms of use and privacy policies provided by those third parties. Lucid may also still receive certain Vehicle Data from Electrify America, Amazon, and other third parties to facilitate the services provided by those companies. Even if you turn off Data Sharing, your vehicle will also still share certain limited Vehicle Health and Status Data with Lucid as necessary to send over-the-air software and firmware updates to your vehicle.
Please also note that turning off Data Sharing will necessarily disable some connected features in your vehicle that require communication with Lucid’s services, including signing in and out of your user profile, saving and restoring user profiles and preferences, resetting user PINs, and Lucid mobile app interactions. Turning off Data Sharing may also impact our ability to perform remote diagnostic services for your vehicle. If you want to turn Data Sharing back on, you can do so at any time to re-enable these features and resume transmitting Vehicle Data to Lucid.
SPECIFIC PRIVACY RIGHTS
Pursuant to certain state or foreign laws (for example, California Civil Code Section 1798.100 et. seq, the EU General Data Protection Regulation, etc.) if you live in a jurisdiction with a specific privacy law, you may request certain information about the type of your Personal Information we share with third parties for direct marketing purposes and the identity of any such third party. At least per calendar year, residents of certain states or countries may request this information by contacting us as set forth below.
Additionally, these jurisdictions may provide their residents a number of rights as they relate to Personal Information.
Right to Know. You may request that Lucid provide you the specific pieces of Personal Information Lucid has about you; categories of Personal Information we have collected about you; categories of sources from which the Personal Information is collected; categories of Personal Information that Lucid sold or disclosed for a business purpose about you; categories of third parties to whom the Personal Information was sold or disclosed for a business purpose; and the business or commercial purpose for collecting or selling Personal Information. Please note that much of the information you can make a request for is already contained in this Privacy Policy. Should you wish to exercise this right, please see the section below which explains how to do so. If you do not have an account with Lucid, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.
Right to Delete. Some jurisdiction's law gives their residents a limited right to request deletion of their Personal Information. However, this right is limited by a number of exceptions. Fundamentally, if Lucid has a permissible need to retain Personal Information, we are not under an obligation to delete such information, even when requested. Generally, we retain Personal Information so we may complete the transaction for which the Personal Information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; debug to identify and repair errors that impair existing intended functionality of our online properties; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Lucid; comply with a legal obligation; or otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which your provided the information. As such, we generally do not accept requests to delete Personal Information. However, we will respond to requests to remove Personal Information from some of our systems as a part of a request to close or otherwise disable a membership account. If you would like to request deletion of Personal Information, please see the section below which explains how to do so. If you do not have an account with Lucid, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.
Right to Correct. You may request that Lucid correct specific pieces of incorrect Personal Information Lucid has about you. Please note that Personal Information that is objectively correct is not subject to this right. Additionally, any opinion data about you Is also not subject to this right. Should you wish to exercise this right, please see the section below which explains how to do so. If you do not have an account with Lucid, we may ask for some Personal Information in order to verify your identity and your rights to the data which is subject to your request.
Right to Opt-Out. Lucid may sell or share your Personal Information to third parties for their own marketing purposes. If you would like to opt-out of sharing your Personal Information for cross-contextual behavioral advertising, or of marketing communications, please contact us at: privacy@lucidmotors.com. Additionally, if Lucid is processing your Personal Information on the basis of a legitimate interest, you may object to this processing if you are a resident of a jurisdiction which allows for such a right (e.g. France, Germany, etc.). Should you wish to exercise this right, please contact us at: privacy@lucidmotors.com.
Right to Object to Processing or Restrict Processing. You may object to Lucid's processing of data or request restriction of processing of your Personal Information. When you make this request, which is evaluated on a case-by-case basis, we may ask for additional information to assess the request and determine whether we have a reasonable basis to reject the request pursuant to local laws, such as the establishment, exercise, or defense of legal claims.
Designating an Authorized Agent. California law permits California residents to designate an agent to manage their rights under California law. If you would like to designate an agent to manage your privacy preferences, you may do so using the mechanisms noted below under “Exercising Privacy Rights”. Note that if you do not have an account with Lucid, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.
Non-discrimination. Lucid will not discriminate against you because you exercised any your rights under this title, including, but not limited to: denying you access to goods or services; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services; suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Exercising Your Privacy Rights. If you are a resident of a jurisdiction with specific privacy laws and would like to exercise any of your rights you may do so by submitting a request in our Privacy Rights Portal, accessing your control panel in your Lucid vehicle, emailing us at privacy@lucidmotors.com, or accessing your account on the internet. You may also contact us by using the contact particulars noted in the “Contact Information” section below. Please provide us with sufficient information that enables us to verify your identity and the rights you have in the data subject to your request.
Please Note: there are a number of reasons which Lucid will retain your Personal Information even if you make a deletion request. Generally, these reasons are in order to defend a legal right or respond to a legal claim. However, applicable law also permits retention for our own internal business needs. If we decline to delete data after you have requested deletion, we will respond to you with our reasons, and explain how your Personal Information will still be protected so long as we retain it.
COMPLAINTS OR DISPUTES
If you believe this Policy has been violated and need to make a complaint, you can do so by contacting us at privacy@lucidmotors.com or via the contact information noted below. Alternatively, you can contact the data protection authority in the jurisdiction of your residence for further information about your rights and how to make a formal complaint.
CHANGES TO THIS VEHICLE DATA PRIVACY POLICY
We will post any adjustments to our Vehicle Data Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share Vehicle Data previously collected from your Lucid vehicle, we will notify you through our services, by email, or via another method of communication.
CONTACT INFORMATION
If you have any questions, comments, or concerns about our Vehicle Data processing activities, please email us at privacy@lucidmotors.com or write to us at 7373 Gateway Boulevard Newark, CA 94560 USA.