Service Scheduling
How to Schedule Service
The Lucid mobile app lets you schedule service appointments for your vehicle quickly and easily. Here’s how it works:
Appointment Confirmation and Updates
Your upcoming appointment details will display under Upcoming Appointments in the Service section and in your service history. Once your Service Center has reviewed your request and confirmed your appointment, you will receive a push notification on your smartphone.
Additional Notifications
You'll receive push notifications throughout your service journey, including appointment confirmation, a reminder 24 hours before your visit, updates to your appointment status, service completion notifications, and eligibility for Mobile Service when available.
Modifications and Communication
Changing Your Appointment
Up to 48 hours before the scheduled appointment, you can modify or update your appointment directly through the app. To update your appointment after this window, call your Service Center directly. These updates will then be reflected in the app.
Contacting Your Service Center
If you have any questions or concerns regarding your appointment, you can call the Service Center number listed in your appointment confirmation.
Canceling Your Appointment
You can cancel your service appointment at any time through the app. Tap on your appointment, then tap Cancel Service.
Frequently Asked Questions
What services can I schedule in the app?
You can currently schedule a comprehensive range at your convenience. Additional services will be added regularly. You can schedule other types of service over the phone with your Service Center.
Can I schedule more than one service appointment?
You may only have one active service appointment per VIN. If you need to discuss an additional service appointment, call your Service Center.
How do I schedule mobile service?
Currently, it’s only possible to schedule service appointments at a Service Center. However, if your appointment can be handled outside of the Service Center, such as at your home, the Service Center may reach out after you’ve scheduled your appointment through the app to change it to a mobile service appointment.
How do I contact the Service Center?
The contact information for your selected Service Center is available under Upcoming Appointments.
Will I receive an estimate?
If an estimate is required for your service appointment, the Service Center will reach out by phone or text message prior to your appointment.
How do I change or reschedule an appointment?
Up to 48 hours before the scheduled appointment, you can modify or update your appointment directly through the app. You can cancel your appointment in the app at any time prior to the day of your appointment. For same-day cancelations, call your Service Center directly.
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